• Ordinaria:300 €
• Conference fee + ENOHE individual membership:400 €
• Conference fee + ENOHE Institutional membership:500 €
• ENOHE individual membership:100 €
• ENOHE Institutional membership:200 €

The theme of this year’s conference is ‘’Defending and protecting rights within Higher Education: Stocktaking, looking ahead”.

Further information on the social programme will be sent out with joining instructions or given at the conference.

15^th ENOHE Conference

Wednesday 26 June – Friday 28 June 2018

Day 1 (Wednesday 26 June 2019)

10.00 - 10.30 Registration.

10.30 Welcome to León – Rector of the Leon Unversity, D. Juan Francisco García Marín, and Procurador del Común (Ombuds of Castile and Leon), D. Tomás Quintana López.

(all welcome, including partners)

10.45 Welcome to the conference –  ENOHE conference host and ENOHE President.

11.00 Putting ourselves on the map – plenary facilitated by Anabelén Casares Marcos. Adjunta Procurador del Común.

(Break)

11.45 Working sessions A and B.

• Session A: Title:  Ombudswork unlimited? How to be influencers in Higher Education.
• Speakers: Anna-Katharina Rothwangl and Michael Gruber (Office of the Austrian Student Ombudsman, Vienna, Austria).

• Session B: Title: Is small (really always) beautiful? On different ways of complaint handling in large and not quite so large institutions.
• Speakers: Wolfram Aigner (University of Linz, Austria), Anna Cybulko (University of Warsaw, Poland), Josef Leidenfrost (Office of the Austrian Student Ombudsman, Vienna, Austria), Felicity Mitchell (Office of the Independent Adjudicator for Higher Education, Reading, UK).

    13.00 Lunch and networking.

    13.45 Working sessions C and D.

• Session C: 

1.- Title: Network of Experts on Student Support in Europe – NESSIE: The Benefits of Interaction within the European Higher Education Area.

• Speaker: Hermann Holubetz (Office of the Austrian Student Ombudsman, Vienna, Austria).

2.- Title: Improving the University’s Capacity for Conflict: The Overlooked Field of Action of the Ombuds.

• Speaker: Wolf Hertlein (TU Darmstadt, Germany).

• Session D: Title: Structure of staff in the Spanish public universities: Professional career (access, promotion and mobility).
• Speakers: M. Sánchez-Pinilla, P. Mayor-Gutiérrez, E. Olías-Ruiz (University Carlos III, Madrid, Spain)

    15.00 Coffee break and networking.

    15.30 Working sessions E and F.

• Session E: Title: Ombudsing in the digital age – How do we adapt to the digital generation. Are we prepared?
• Speaker: Sindre Dueland (Norway).

• Session F: Title: The development of a basic course for Ombuds in the Netherlands
• Speakers: Paul Herfs (Utrecht University; the Netherlands), Stephen Querido (The Hague University of Applied Sciences; the Netherlands).

    16.45 Close.

    17.00 Social music and poetry event (half an hour maximum; partners welcome).

    18:00 Visit to the Museum of “Panteón de los Reyes” (Real Colegiata de San Isidoro).

    19.30 “Ruta de vino y tapas” around the old town.

Day 2 (Thursday 27 June 2018)

    09.00 – 11:00 Election process.

    09:15 Working sessions G and H.

• Session G: Title: Confronting Privilege to Achieve Equitable Fairness: An Intersectionality Approach to Ombudsing
• Speaker: Natalie Sharpe  (University of Alberta, Canada)

• Session H: Like walking on eggshells - Maximizing the student ombud’s impact on The University of Copenhagen
• Speaker: Bo Gad Køhlert (University of Copenhagen, Denmark)

    10.30 Coffee break and networking.

    11.00 Plenary. From the past to the future, through the present, with an Ombuds Spanish perspective.

    12.15 Working session I and J.

• Session I: Title: Tips and Traps for New Ombuds – The Sherriff or The Lone Ranger?

• Speaker: Franco Parrella (University of South Australia).
• Session J: Title: When Ombuds offices close.
• Speaker: Jena Brown

    13.00 Lunch and networking.

    13.45 Working sessions K and L.

• Session K: Title: Handling Grievances Concerning Pure Academic Matters Part 2.

• Speaker: Daniel More.
• Session L: Title: The Recent and Rapid Development of the Ombuds for Students in Norway – A Glance at the Past and some Reflections on what Lies Ahead.
• Speaker: Marianne Høva Rustberggard (University of Oslo, Norway)

    15.00 Coffee break and networking.

    15.30 Working sessions M and N

• Session M: Title: We want more complaints!

• Speaker: Jean Grier (University of Edinburgh, UK)
• Session N: Title: The Innsbruck Descriptors 2015: A Reality Check 2019 with Insights from Spain and Canada.
• Speakers: Marta Alonso de la Varga (Ule, Spain), Nora Farrell (Ryerson University, Canada), Paulino César Pardo Prieto(Ule, Spain), Natalie Sharpe (President of the Canadian Ombuds Network).

    16.45 Business meeting / General Assembly for ENOHE members.

    18.00 Spanish medieval music event.

    20.30 Reception and gala dinner, Hostal Real Colegiata de San Isidoro (partners welcome at cost, pre-booking essential via the conference booking form)

Day 3 (Friday 28 June 2018)

    09.15 Working sessions O and P

• Session O: The principles of good complaints handling and sharing good/best practice.

• Speakers: Presenters from Scottish Public Services Ombudsman and Office of the Independent Adjudicator in England and Wales.

• Session P: 

1.- Title: Los necesarios marcos legais para la defensoria en la ensenanza superior portugesa.

• Speaker: Irene Portela (IPCA, Portugal).

2.- Title: Acción proactiva ombudsman de los estudiantes.

• Speaker: Pedro de Matos Gonçalves (Polytechnic of Leiria, Portugal).

    10.30 Coffee break and networking.

   11.00 Plenary session: International relation between Ombuds networks. Institutional representations of ENOHE (European Network of Ombudsmen in Higher Education), RIdDU (Red Iberoamericana de Defensorías Universitarias), CEDU (Conferencia Estatal de Defensores Universitarios Españoles) and REDEPEES (Rede de Provedores do Estudante do Ensino Superior).

    12.15 Working sessions Q and R.

• Session Q: Title: Engagement with service users.

• Speaker: Rob Behrens (Parliamentary and Health Service Ombudsman,UK).
• Session R: Title: Students on the university front line: Why aren’t your institutions using graduate student staff to support early resolution efforts?
• Speakers: Heather McGhee Peggs (University of Toronto, Canada), Natalie Sharpe (University of Alberta, Canada).

    13.00 Lunch and networking.

    14.45 Working sessions S and T.

• Session S: Title: Establishment of Om buds Offices - an added value to student-oriented educational environment in Georgia

• Speaker: Tamta Demetradze (ATSU, Georgia)
• Session T: 
• Speakers:

    16.00 Coffee break and networking.

    16.30 Closing remarks, invitation for Atenas 2020 – Josef Leidenfrost and Panagiotis Kavouras.

    16.45 Close.

    17.00 Optional event, visit to Leon Cathedral (guests welcome at cost).

TAXAS

Conference fee is: 300€

ENOHE Individual Membership: 100€

ENOHE Institutional Membership.: 200€

Training day: 95€

[Fee includes lunchs, coffe breaks, music and poetry events, ruta de tapas, pre-conference dinner (Restaurante Zuloaga) and gala dinner (Hostal Real Colegiata de San Isidoro)]

Training day fee, that includes coffe and lunch (maximal number of 25 people). 95€

Accommodation packages are also available. More information and practicalities on this website.